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Legal terms and your account protection

Your account with data macao is protected by clear terms that explain how we handle your data, process withdrawals, and keep your wallet secure.

Account security verified at withdrawalData encrypted and never sharedLocal law compliance for Indonesia regions
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data macao Legal terms and your account protection
LEGAL CONTACT PATHS

Reach our legal and support team

Team online

Live chat

Open the chat bubble in the lobby or on this site. Our team answers account and legal questions every day, 08:00–23:00 Jakarta time. Fastest route for urgent account access issues.

Email

Send account or data-access requests to [email protected]. We reply within 24 hours on business days. Use this channel for formal requests like data export or account deletion.

Phone support

Call +62 21 5090 8899 to speak with our legal team Monday to Friday, 09:00–18:00 Jakarta time. Have your account ID ready so we can verify your identity quickly.

DATA & SECURITY DETAIL

How we protect your account and information

Account verification

Before your first withdrawal, we verify your identity using the details you provided at signup. This protects your wallet from unauthorized access. Verification usually completes within 2 hours during support hours.

Encryption and storage

Your login credentials and payment methods are encrypted using industry-standard TLS. We store data on secure servers in data centers with physical access controls and backup power systems.

Deposit and withdrawal audit

Every deposit via DANA, OVO, GoPay, QRIS or bank transfer creates a timestamped record. When you request a withdrawal, we match it against your deposit history to confirm the funds are yours.

Your data rights

You can request a copy of all data we hold about you, correct inaccurate information, or ask us to delete your account. Email [email protected] with your account ID to start. We respond within 30 days.

Cookies and tracking

We use cookies to keep you logged in and remember your payment method. No cookies are sold to advertisers. You can turn them off in your browser, though this may affect your experience.

Policy updates

If we change these terms, we'll notify you by email at least 30 days before they take effect. You can review updates anytime on this page. Continued use means you accept the new terms.

Frequently asked questions about your legal rights

We collect your name, email, phone number, date of birth and payment details. We use this to verify your identity, process deposits and withdrawals, and comply with local laws. In Yogyakarta and other Indonesia regions, we follow applicable regulations where your account is accessed.

We retain your account data for 7 years after your account closes, where local law permits. This protects both you and us in case of dispute or regulatory review. After 7 years, personal data is deleted unless we have a legal reason to keep it longer.

Yes. Email [email protected] with your account ID and we'll send you a complete data export within 30 days. To delete your account, submit the same request. We'll close the account immediately and erase personal data after 90 days unless we must keep it for legal compliance.

We monitor for fraud, money laundering and account takeover. If we detect suspicious activity, we may freeze your account pending investigation. We'll contact you via email or phone to verify your identity. This protects your funds and complies with Indonesia financial regulations.

The complete terms are available on this site under the Legal menu. They cover account use, payment terms, dispute resolution and your rights. If you have questions about any section, contact our legal team via live chat, email or phone.

No. Your personal information is never sold to advertisers or brokers. We share data only with payment processors (DANA, OVO, GoPay, QRIS and banks) to process your transactions, and with legal authorities where required by law.

If you disagree with a withdrawal decision or charge, open a support ticket in the lobby or email [email protected] with your account ID and details. We review disputes within 5 business days. If unresolved, you can escalate to our independent arbiter.

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