Reference

How data macao Handles Your Personal Information

At data macao, your personal information is collected only for the purposes of running your account, processing deposits through DANA, OVO, GoPay and QRIS, and keeping your session…

Account data protected at rest and in transitDANA, OVO, GoPay & QRIS transaction records securedData retention periods clearly definedRight to access or delete your data on requestContact our privacy team within 2 business days
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data macao How data macao Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data Rights

If you want to review, correct or remove the personal information we hold on your account, our privacy team is reachable through three direct channels. We aim to respond to all data-related requests within two business days. Requests submitted through live chat receive a ticket reference immediately so you can track progress without following up.

Team online

Live Chat

Open the chat widget in the bottom-right corner of any page. Available 07:00–23:00 WIB daily. Quote your account email and we will pull your data record on the spot for review or deletion requests.

Email Support

Send your request to our privacy address with the subject line 'Data Request'. Include your registered email and the action you need — access, correction or removal. We respond within two business days.

Account Settings

Log in, go to Account › Privacy, and submit a data-export or deletion request directly. The form routes to our privacy team automatically and generates a confirmation number you can reference later.

HOW WE PROTECT YOUR ACCOUNT

Explore Our Data Handling Practices

Across every layer of your account — from the moment you register to each DANA or OVO deposit confirmation — we apply specific technical and organisational controls.

Encryption in Transit

All data moving between your browser or app and our servers travels over TLS 1.3. This applies to login credentials, QRIS scan confirmations, and account form submissions — no plain-text transmission at any stage.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can view and withdraw cookie consent at any time via the cookie banner or through your browser privacy settings without affecting your account access.

Payment Data Isolation

Deposit records from GoPay, OVO, DANA and QRIS are stored in a separate, access-controlled database partition. Only our payment reconciliation team can query this partition, and every query is logged and audited weekly.

Data Retention Schedule

Account activity logs are retained for 12 months from your last session, after which they are permanently deleted. Transaction records required for financial compliance are held for the minimum period required under applicable rules, then destroyed.

Third-Party Sharing Policy

We share data with payment processors — DANA, OVO, GoPay, QRIS — solely to complete your transactions. We do not pass your personal profile to marketing networks or data brokers. Any third-party processor we use is bound by a data-processing agreement with equivalent protections.

Account Security Steps

You can strengthen your account by enabling two-step verification under Account › Security. If you believe your data has been accessed without permission, contact live chat immediately — we can freeze account activity within minutes and begin a security review.

Switch to the Answers You Actually Need

These are the questions our Indonesian account holders ask most often about how their data is handled. If your question is not covered here, reach us through live chat between 07:00 and 23:00 WIB, or send an email — players in Yogyakarta and across the country receive the same prompt response through either channel.

We collect your name, email address, phone number and date of birth at registration. During deposits via DANA, OVO, GoPay or QRIS we record the transaction reference and amount only — no full payment credentials are stored on our systems.

Yes. Log in and go to Account › Privacy, or email our privacy team with the subject 'Data Access Request'. We will compile and send a full export of your stored personal data within two business days of receiving your request.

Submit a deletion request via Account › Privacy or through our live chat. We process deletions within five business days. Note that transaction records required under applicable financial regulations are retained for the minimum period the law requires before being destroyed.

No. We do not sell or share your personal profile with advertisers or data brokers. Data is shared only with payment processors — DANA, OVO, GoPay and QRIS — strictly to complete your transactions, and each is bound by a data-processing agreement.

Session and activity logs are kept for 12 months from your last login, then permanently deleted. Financial transaction records are retained for the minimum period required by applicable rules and destroyed immediately after that period ends.

We use session cookies for login continuity and analytics cookies for performance measurement. You can withdraw consent or adjust cookie preferences at any time via the cookie banner on the site or through your browser settings — this will not lock you out of your account.

Contact live chat immediately — available 07:00–23:00 WIB. We can freeze account activity within minutes and open a security review. You can also change your password and enable two-step verification under Account › Security while you wait for a response.

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